# project-maverick

> Public Help Center articles for project-maverick.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Shipping & Tracking Your Gear](https://help.bruntworkwear.com/en-US/shipping-and-tracking-your-gear-5634100.md): We know you’re ready to test your new gear on the job. Here’s everything you need to know about how we ship, how long it takes, and how to track your order. Processing: The Crew gets your order picked and packed in about 1 business day. The Friday Ru
- [Pre-Orders & Waitlists](https://help.bruntworkwear.com/en-US/pre-orders-and-waitlists-5634103.md): Our most popular gear can sell out fast! If the boots or apparel you need aren't ready to ship today, we have two ways to make sure you’re the first in line when they land at the warehouse. When a restock is on its way but hasn't arrived yet, we open
- [Changing or Cancelling an Order](https://help.bruntworkwear.com/en-US/changing-or-cancelling-an-order-226350.md): The Crew moves fast to get your gear to the job site. To keep our shipping times as short as possible, orders are sent to our warehouse for fulfillment almost immediately. Because of that speed, we allow changes to your order within one (1) hour of s
- [Split-Shipments](https://help.bruntworkwear.com/en-US/split-shipments-226349.md): If you open your package and find some of your gear is missing, don't sweat it. To get your gear to the job site as fast as possible, we sometimes have to split your order into multiple shipments. Large Orders: If you stocked up on a lot of gear, it
- [Need a Receipt?](https://help.bruntworkwear.com/en-US/need-a-receipt-226372.md): Whether you're filing for a company reimbursement or just keeping your records straight for tax season, we’ve made it easy to grab your itemized invoice. 1. Check Your Inbox The fastest way is to pull up your original Order Confirmation email. There’
- [Tax Exempt Orders](https://help.bruntworkwear.com/en-US/tax-exempt-orders-226371.md): If you're buying gear for a tax-exempt organization, we’ll get your account squared away so you aren't paying extra at checkout. To get started, email the crew at crew@bruntworkwear.com with a copy of your tax-exempt certificate and the following det
- [Delivery Issues](https://help.bruntworkwear.com/en-US/delivery-issues-226286.md): At BRUNT, we know you need your gear to get the job done. If your order hasn’t arrived or something went wrong during transit, we’re here to help you get back to work. 1. Check for CORSO Protection. If you added CORSO Package Protection at checkout,
- [How To Redeem A Gift Card](https://help.bruntworkwear.com/en-US/how-to-redeem-a-gift-card-541990.md): This is a straightforward one, but we can make it feel less like a "technical manual" and more like a quick tip for the crew. I’ll make sure to keep the clarity on the pre-order charging, as that’s usually where people get confused. Whether you score
- [Alaska & Hawaii Shipments](https://help.bruntworkwear.com/en-US/alaska-and-hawaii-shipments-542082.md): Getting gear to and from Alaska and Hawaii is a significant haul. While we try to keep costs as low as possible, shipping outside the lower 48 comes with much higher rates. To help cover these costs, all shipments to Alaska and Hawaii incur a flat $1
- [Exchanges & Returns](https://help.bruntworkwear.com/en-US/exchanges-and-returns-5634107.md): We stand behind our gear. Try it on the job—risk-free. If you aren’t 100% satisfied with your purchase from our North Reading Retail Store or bruntworkwear.com, we offer returns and exchanges within 14 days of delivery. Need a different size or style
- [Alaska & Hawaii Returns/Exchanges](https://help.bruntworkwear.com/en-US/alaska-and-hawaii-returnsexchanges-542083.md): Getting gear to and from Alaska and Hawaii is a significant haul. While we try to keep costs as low as possible, shipping outside the lower 48 comes with much higher rates. To help cover these costs, all returns and exchanges from Alaska and Hawaii i
- [Discounts & Promo Codes](https://help.bruntworkwear.com/en-US/discounts-and-promo-codes-226368.md): We keep our prices as low as possible by cutting out the middleman, but we love helping the crew save a few bucks when we can. Here is everything you need to know about using promo codes at BRUNT. Applying a discount is easy. During checkout, enter y
- [Military & Veteran Discount](https://help.bruntworkwear.com/en-US/military-and-veteran-discount-541983.md): We appreciate your service and the hard work you do. To show our thanks, we’re proud to offer a 10% discount on all BRUNT gear for active duty, veterans, and first responders. How to claim your discount: At checkout, look for the ID.me button located
- [SWITCH-FIT Adjustable Width System](https://help.bruntworkwear.com/en-US/switch-fit-adjustable-width-system-226339.md): The BRUNT SWITCH-FIT™ adjustable width system lets you easily switch your boots from a regular fit (D) to a relaxed fit (EE)We take the guesswork out of finding boots that are the right width. Below the insole, we’ve added a removable gray insert tha
- [Sizing Guide](https://help.bruntworkwear.com/en-US/sizing-guide-226338.md): Getting the right fit is the difference between a productive day and a long one. Our gear is designed to run true to size, but here’s how to make sure you get it right the first time. The Fit: Most of our boots run true to your typical boot size. Ava
- [Where are BRUNT Products Made](https://help.bruntworkwear.com/en-US/where-are-brunt-products-made-226337.md): At BRUNT, our mission is to build the highest quality gear while keeping it at a price that makes sense for the crew. To do that, we use a global supply chain, partnering with the best suppliers in the business. We work with expert manufacturers in t
- [Gear Care Instructions](https://help.bruntworkwear.com/en-US/gear-care-instructions-226340.md): Our gear is built to last. Proper care will not only help keep your gear looking good but preserve life and longevity too. Our boots should be cared for with water on the outsole and neutral cream on the leather.
- [Warranty](https://help.bruntworkwear.com/en-US/warranty-226341.md): We do things a little differently at BRUNT. Rather than offering a traditional limited manufacturer warranty that often excludes the "wear and tear" of a real job site, we’ve invested in a 14-day risk-free trial period. This trial allows you to check
- [Gift Cards](https://help.bruntworkwear.com/en-US/gift-cards-226369.md): Give the gift of the right gear. Whether it’s for a birthday, the holidays, or just helping a buddy upgrade, a BRUNT digital gift card always fits. Where to Buy: You can grab a digital gift card [HERE]. Delivery: Your digital gift card will be sent t
- [Limited Edition Drops](https://help.bruntworkwear.com/en-US/limited-edition-drops-5634109.md): Our Limited Edition boots are unique, small-batch releases crafted with exclusive materials, colors, or features. They move fast, and once they're gone, they're typically retired. Generally, Limited Edition boots are not restocked once they’re sold o
- [BRUNT Box](https://help.bruntworkwear.com/en-US/brunt-box-542102.md): The BRUNT Box is our monthly drop of exclusive gear, curated for the crew. These are limited-run items that you won’t find in our regular lineup, released the second Sunday of every month. Because these boxes feature limited-edition gear, inventory i
- [Managing Subscriptions](https://help.bruntworkwear.com/en-US/managing-subscriptions-553026.md): Whether you're signed up for the BRUNT Box or any other gear subscription, you have full control over your plan. We make it easy to manage your deliveries so you’re always geared up without the guesswork. Log In: Head to bruntworkwear.com and sign in
- [BRUNT Retail Store 001](https://help.bruntworkwear.com/en-US/brunt-retail-store-001-5634111.md): Our flagship retail store in North Reading, MA is now OPEN! Located at 70 Main Street. Our North Reading store will be your go-to spot for:. The Full Lineup: Try on our entire collection of boots and apparel in person. Expert Fitting: Get hands-on he
- [Partnering with BRUNT](https://help.bruntworkwear.com/en-US/partnering-with-brunt-1134627.md): Thanks for your interest in joining the crew. We’re always looking for retailers who share our mission of getting the best gear into the hands of the people who do the work. Our selection process is highly selective. We aim to align with the best ret
- [Find a Retail Partner Near You](https://help.bruntworkwear.com/en-US/find-a-retail-partner-near-you-1134633.md): Want to see the gear in person or try on a pair of boots before you buy? We’re proud to partner with retailers across the U.S. to get BRUNT gear into your hands locally. You can find a full list of our authorized retail partners using our [STORE LOCA
- [Outfit Your Crew: Bulk Orders](https://help.bruntworkwear.com/en-US/outfit-your-crew-bulk-orders-5634410.md): Need to get the whole crew outfitted in BRUNT? We've got you covered. Our bulk ordering program is designed to get BRUNT boots and apparel on your team's feet and backs with tiered savings that grow as your team does. Ready to Order? [CLICK HERE]. We
- [International Shipping](https://help.bruntworkwear.com/en-US/international-shipping-537612.md): We currently offer international shipping to Canada and Singapore, and may expand to other countries in the future. We charge a fee to help cover the high cost of shipping outside the United States.
- [International Product Certification](https://help.bruntworkwear.com/en-US/international-product-certification-537610.md): Our products are not certified for safety standards outside the United States. Any products with a safety certification are certified to American Society for Testing and Materials (“ASTM”) standards. Safety certifications are listed in the “PERFORMAN
- [Duties and Taxes](https://help.bruntworkwear.com/en-US/duties-and-taxes-537613.md): To simplify your purchase, we charge duties and taxes at checkout. While duties and taxes are refundable for returned products, shipping costs are not.We do not charge duties or taxes at checkout in states where no sales tax is collected.
- [International Returns](https://help.bruntworkwear.com/en-US/international-returns-537614.md): You can return any full-priced product within 14 days of delivery for a refund (excluding BRUNT Box, shipping and handling costs, and Route Package Protection). International returns are subject to a handling fee and are not eligible for exchange. To
- [Damaged Items or Order Errors](https://help.bruntworkwear.com/en-US/damaged-items-or-order-errors-537615.md): For damaged items or order errors, email us at crew@bruntworkwear.com with your order number, and we will respond as soon as possible.
- [International Shipping Delays](https://help.bruntworkwear.com/en-US/international-shipping-delays-537623.md): Our products ship from within the United States. Shipping to countries outside the United States requires a few extra steps. We appreciate your patience while your order is in transit. Our shipment tracking page, located HERE, contains the latest inf